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ELDER CARE
PROFESSIONAL
NURSING STAFF
SHORT
& LONG TERM CARE
PATIENT'S
RIGHTS
POLICY
Licensed to service:
NASSAU, SUFFOLK, QUEENS, WESTCHESTER
G.E.M. Health Care Agency
49 W. Merrick Road
Suite 201
Freeport, NY 11520
info@gemhealthcareagency.com
Tel. 516-255-5400
Fax: 516-536-2354
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Licensed • Bonded • Insured
PATIENT'S RIGHTS POLICY
Cients have the right to receive the
Client Bill of Rights and Responsibilities.
Policy
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Our goal is to promote the
client's interest and well being.
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To ensure that client's civil and
religious liberties are not infringed.
Procedures
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Each client admitted to G.E.M.
Health Care Agency is given information regarding
their bill of rights and responsibilities, advance
directive, aide assignements, agency material and if
applicable client's pay agreement.
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The Home Health Care Director or
Supervising Nurse will:
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Review the above information
with the clients.
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Request a signature of the
client, family, or significant other.
What to do if you have a
complaint?
You are able to file a complaint
either to G.E.M. Health Care Agency by calling us at
(516) 255-5400 or sending us a letter at 49 W. Merrick
Road, Suite 201, Freeport, NY 11520.
or
You may contact the State Regulatory
Agency at (914) 632-3701.
or
You may write the New York State
Department of Health at 145 Huguenot Street, 6th Floor, New
Rochelle, NY 10801.
If you want more information on the
Client's Bill of Rights, please
click here to view them in detail on the New York
State Department of Health website.
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The Agency provides
the health and home care needs with
Registered Professional Nurses (for
Assessment), Personal
Care Aides, Home Health Aides, and Homemakers. The Care Plan
will be individualized according to your
medical needs, availability of service,
and the physician’s recommendation.
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