Patient's Rights

CLIENTS HAVE THE RIGHT TO RECEIVE THE CLIENT BILL OF RIGHTS AND RESPONSIBILITIES.

Our goal is to promote the client's interest and well-being and to ensure that their civil and religious liberties are not infringed.

Procedures

• Each client admitted to G.E.M. Health Care Agency is given information regarding their bill of rights and responsibilities, advance directive, aide assignments, agency material and if applicable client's pay agreement.
• The Home Health Care Director or Supervising Nurse will:
  • Review the above information with the clients.
  • Request a signature of the client, family, or significant other.

What to do if you have a complaint?

• You may file a complaint by calling us at (516) 255-5400 or in writing to:

  G.E.M. Health Care Agency
  147 W Merrick Rd,
  Suite 202
  Freeport, NY 11520

• You may contact the State Regulatory Agency at (914) 632-3701.
• You may write to:

  New York State Department of Health
  145 Huguenot Street, 6th Floor
  New Rochelle, NY 10801

For more information on the Client's Bill of Rights, please click here.